Question 1

How do I subscribe to a Car on Carasti?

Accepted Answer

It's quick and easy — no showroom visits, no paperwork marathons. Just book through our website or download the Carasti app. The whole process takes about 3 minutes:

Pick your preferred car
Choose your contract length
Select your delivery date and address
Verify your identity by uploading your ID

Once you've booked, our friendly customer service team will get in touch to collect a few documents — like your visa, work permit, and bank statements — to finalise approval. That's it. You book it, we deliver it.

Question 2

Can I choose the exact make and model I want?

Accepted Answer

Yes — especially if you're going for a brand-new car.
 Many of our new cars are ordered directly from the factory, which means you can choose the exact make, model, and even specs, depending on availability. No "car categories". No guesswork.
 For used cars, availability depends on what's in stock — and while some listings might show stock images, you can always ask us for full details and photos of the exact unit before booking. We're happy to send them over.

Question 3

What condition are the cars in? Are they new?

Accepted Answer

We offer both brand-new and used cars — and you'll always know which is which before you book.

Brand-new cars come straight from the factory with no previous drivers.
Used cars are well-maintained, fully serviced, and in great condition — regardless of mileage.

Want to know exactly what you're getting? You can always request the current mileage and photos of the actual car before booking. No surprises, no guesswork — just a car you'll feel good driving.

Question 4

What Should I Know About Red Plate Cars?

Accepted Answer

If your brand-new car is delivered with red plates, don't worry — it's completely normal in Thailand while we wait for the permanent white plates. This usually takes around 15-30 days, depending on processing times at the Department of Land Transport. Key things to know:

Daytime driving only - usually between 6am and 6pm.
No cross-province travel unless pre-approved.
Always keep the red plate logbook in the car.

If you need to drive across provinces, let us know in advance so we can prepare the required documents. Once your white plates are ready, we'll handle the swap for you.

Question 5

I'm an expat — what do I need to subscribe?

Accepted Answer

To get started, you'll need to share a few key documents so we can verify your eligibility and match you with the right plan. We ask for these documents for three main reasons:

To confirm your identity
To verify your legal eligibility to stay in Thailand
And to ensure you're financially able to maintain the subscription throughout the contract period

Here's what we ask for:

Copy of Passport
Driver's license (Local Thai License or International Driving Permit)
Valid visa and work permit
Proof of residence – like a utility bill or rental agreement
Proof of income – 1 month of payslips
Bank statements – from the last 3 months

If you're here on a retirement visa or have a different situation, no problem — we understand everyone's circumstances are different. Just reach out and our team will be happy to guide you through what's needed.

Question 6

I'm Thai — what do I need to subscribe?

Accepted Answer

If you're a Thai national, here's what we'll need to get you started:

Copy of Thai National ID card
Copy of Driver's license
Proof of residence – such as a utility bill or rental agreement
Proof of income – 1 month of payslips
Bank statements – from the last 3 months

If you're not sure about any of the details, our team is here to guide you through the process and answer any questions.

Question 7

My company wants to subscribe — what's needed to sign up?

Accepted Answer

To subscribe as a corporate client, we'll need documents from both the company and the individual(s) who will be driving the vehicle. Here's what we typically ask for: Company Documents:

Copy of Phor Phor 20 (VAT Registration Certificate)
Copy of Company Registration
Copy of Bank statement
Copy of ID card of the authorised signatory

Driver Documents:

ID card of the person using the vehicle
Valid driver's license
Proof of residence – utility bill or rental agreement

It all starts with the Company Registration basically — once we have that, our team will guide you through the rest based on your company's structure and who'll be driving. We'll make sure everything's in order so the process is smooth and straightforward.

Question 8

What is the minimum age to use your service?

Accepted Answer

You need to be at least 21 years old to subscribe to a car with Carasti.
 That's the minimum age for insurance eligibility — so if you're under 21, you'll need to wait a bit before hitting the road with us.

Booking & Eligibility