Question 1

What kind of insurance is included in my subscription?

Accepted Answer

Your subscription includes both 1st Class Insurance and 3rd Party Coverage, giving you well-rounded protection on the road:

1st Class Insurance covers damage to the Carasti vehicle in case of an accident, fire, vandalism, or theft by a proven third party.
3rd Party Coverage covers injury or damage caused to other people, vehicles, or property.

This means you're covered in most situations, whether it's a fender bender or something more serious. If you'd like to know exactly what's included — and what's not — just reach out. Our team will gladly walk you through the details.

Question 2

What isn't covered by the insurance?

Accepted Answer

While your subscription includes 1st Class Insurance and 3rd Party Coverage, there are certain exclusions you should be aware of. These include:

Lost keys or license plates
Tyres, windshield, and tow service
Damage caused by misuse or neglect that goes beyond what's considered fair wear and tear
Damage or cleaning fees caused by smoking (including tobacco or other substances)
Damage or cleaning fees caused by pets, durians, or other strong-smelling foods
Any incident that occurs while driving under the influence of alcohol or drugs

If you're ever unsure about what's covered or not, our team is happy to clarify before you hit the road.

Question 3

How much is Carasti's insurance excess?

Accepted Answer

Our standard insurance excess is 5,000 THB per incident. 
 The exact amount will be clearly stated in your rental agreement and may vary slightly depending on the car. If you'd like to confirm the exact excess for a specific vehicle before booking, our team will be happy to assist.

Question 4

When do I have to pay the insurance excess?

Accepted Answer

The insurance excess is charged per incident when you are at fault or the accident involves no other party. 
 You'll only need to pay the excess if a claim is made, and our team will guide you through the process if that ever happens.

Question 5

Do I get a replacement car if mine breaks down or is in an accident?

Accepted Answer

No stress — a temporary car is included in your subscription at no extra cost (unless your rental agreement says otherwise — and if it does, we’ll let you know upfront). Here's how it works:

In Bangkok: A temporary car is arranged within 24 hours
Outside Bangkok: Within 48 hours

The temporary car may be a different brand, model, year, trim, or color — it depends on what’s available when the issue happens. As soon as your original car is fixed, we’ll switch you back.

Question 6

What if the car breaks down or I get into an accident?

Accepted Answer

First, make sure that everyone is safe. If there are any injuries or immediate danger, call emergency services right away. Then, contact the emergency number provided by our customer service team or on the sticker inside the windshield or glove compartment — they'll assist you with towing, roadside help, or next steps.

During office hours: Our team is here to help. Feel free to contact us directly and we'll assist with coordination and support.
Outside of office hours: After calling the emergency number, please send us a message. Our team will follow up and coordinate with all parties involved as soon as possible.

Insurance & Accidents