FAQs

Download our App & sign up with your name and phone number.

The cars are owned by our fleet partners who kindly provide the Carasti inventory.

Your subscription includes the Car, Insurance, Warranty, Maintenance, 24hr Roadside Assistance & Delivery / Pick up.

The minimum subscription period is 1 month.

You can switch your car at the end of your subscription term. For example, if you subscribe for 1 month you will be able to select your next car 3 weeks into your subscription for delivery at the end of your current plan.

Cars from the used car section will renew automatically for the period of 1 month on the one-month rate if you don't cancel or confirm a long term commitment again. New cars will not automatically renew and a subscription manager will call you prior to the end of your term to give you options to keep the same car or get a brand new car again.

If you’re a resident in UAE, you need to have a UAE driving license to drive a car and it has to be issued for at least 6 months if not you will also have to supply us with your home country license. If you are not yet a resident and on a tourist visa you can drive on a license from the following countries: Australia, Austria, Bahrain, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Japan, South Korea, Kuwait, Netherlands, New Zealand, Norway, Oman, Poland, Qatar, Romania, Saudi Arabia, South Africa, Spain, Sweden, Switzerland, Turkey, United Kingdom, United States. Finally, if your country is not on the list but you have an International Driving license you will be able to use the service. In case of a booking received without valid documentation or cancellation before delivery for any reason, Carasti will refund you minus an AED 250 administrative fee. For any doubts please contact us on live chat or +971529111367

21 Years old - please reach out to us if you are younger and we may be able to support with a bespoke insurance deal.

You can select and subscribe to a car in minutes and delivery can happen in as little as 4 hours from your original booking as long as you book before 2pm. Mini-Leases take up to 30 days as we buy the car new, register and insure it and then deliver it to you. You will see the exact delivery date available for each car in the new section as you proceed through the booking process to select the delivery date.

Yes, once you select your delivery time slot and location in the app, just sit back, relax and the car will come to you! Delivery is included across most of the UAE excluding Ras Al Khaimah, Al Ain, Umm Al Quwain & Fujairah where there will be a flat 300 AED rate applicable.

Carasti will ask for you to top up your Carasti Wallet by AED 750 upon booking which will be held and used towards any potential additional charges such as tolls, fines, damages or any other additional charges linked to your account. Please note that your minimum balance whilst you have an active subscription needs to be maintained at AED 750. We will refund this amount to the card used to make the payment after 30 days from you returning your vehicle after deducting any outstanding charges.

You will be charged your fee when you confirm your subscription. For renewals, you will be auto charged on your subscription end date unless you decide to end your subscription.

In case of a booking received without valid documentation or cancellation before delivery for any reason, Carasti will refund you minus an AED 250 administrative fee.

Yes, your insurance is fully comprehensive however there will be an excess to pay should you have an accident which is your fault.

In the event of any accident or vandalism or the theft of the Vehicle, you must obtain a police report. In the event of a minor accident (where no one is injured or there is no serious damage to the vehicle), you still must get a police report. This will be used to claim for the damage from insurance. If you have purchased CDW insurance you will have zero excess to pay, if you have not then you will pay the excess amount. If someone is injured or if there is serious damage caused to the Vehicle, you should immediately dial 999, anywhere in the UAE. The police will arrive at the scene and provide you with a report. This report states the cause of the accident and shall determine which party is at fault. Once you have the police report please contact us and we can arrange for your car to be replaced.

Excess amounts vary from 750AED on economy cars to 5,000AED+ for supercars. You can purchase excess cover insurance to reduce this to zero. Please contact us on +971529111367 to find out more

It’s simple, you have cars, we have the digital ecosystem and access to many potential customers so please fill out the form on the contact us section and one of our Partnership Managers will be in touch with you to discuss in more detail. We look forward to hearing from you and welcoming you to the Carasti family.

We do not charge our Partners and Suppliers to use our technology.